UK
USA
Search
Friday 3rd Sep 2010
Customer Feedback
Finalist for Outstanding Customer Service 2009
The Wow Awards is a prestigious UK award based purely on Customer Service, and nominated by customers. My Red Packet, a young and growing family business are delighted to have achieved finalist status in this years awards for Outstanding Customer Service!
My Red Packet's commitment has, and will always be to offer outstanding customer service to each and every one of our customers , and to achieve this in such a short space of time in the industry is a big deal for us, and really shows that we are standing up to our promise and commitment.
Please let us know your feedback on how we are doing
Your customer feedback is extremely important to us. Good, bad or indifferent, it helps us improve what we do, or lets us know to keep doing more of the same! Please submit your feedback to feedback@myredpacket.co.uk, and you could be in with a chance of winning a £25 voucher code.
Some recent Customer Feedback..............................
"Just a little note to thank you for your excellent service, my husband and I were also very impressed with the prompt delivery, and the very high quality of the product ordered. My father in law was with extremely pleased with the gift of the Times Newspaper in Presentation Folder. Thank you again, we will recommend MyRedPacket to friends and family. Kind Regards Teresa Neale"
"Many thanks for your prompt delivery once again. The whole order was complete, intact and arrived very quickly. This is the 2nd time I have used you and both times I have been pleased with the goods and the service. I will use you again and will continue to recommend you to friends and family. Many thanks, Jackie Gee"
"Not sure where to send the feed back, I am delighted with my order and the service provided by your company.. I have not used you before but will definitely use you again. thanks Annette"
"Thank you for your great service, very pleased with my purchase, would certainly recommend you to family and friends" Pam F, Dundee
"Thank you for responding to my email so quickly and for sending me a replacement. I have put the faulty one in the envelope and i will post it tomorrow.
Your company's customer service has been second to none and the minor miss hap has not put me off using you again! You've been superb! Thanks."
Matt M, West Yorkshire
Your company's customer service has been second to none and the minor miss hap has not put me off using you again! You've been superb! Thanks."
Matt M, West Yorkshire
"Service, Service, Service and a great product - Fantastic. Thank you for making my purchase experience easy, fast and personal. Your web site has a great selection for those special occasions with competitive prices. It is truly a great find in a dot com world. Thank you .......I'll be back" RAB, London
"Thank you veeery much for all your help! I'm very happy on how MyRedPacket works on these cases (faulty item)." Santiago F, Argentina
"Much appreciated, good customer service, I will keep recommending your web site. Have a nice one." Lorraine D, Inverclyde
"thankyou for my items xx wonderful xxxxx" L Gallimore, Staffs
"I am writing to let you know how pleased i have been with your service and the product i bought (Personalised Scroll) Not only did you agree print my own poem onto the scroll, but the whole process was carried out with a friendly and profesional service, as well as amazing speed. My friend was overjoyed to receive such a fantastic gift and i would recommend you and company highly. A massive thankyou for all of your help with this, im am incredibly impressed. Will be recommending you to all of my friends, and i will definately be back! Thanks again! xxx" K White
"Thank you for this item which arrived this morning. Very prompt service" K Balchin, Dumfries.
"Thank you for your wonderful service, the replacement arrived as promised by courier on thursday. I will let you know if the original order ever arrives, but i'm afraid it hasnt yet. I am quite happy to return it you if and when it does. Thanks again, my daugther was really thrilled!" S Roberts, Bristol
"Hi Linh, I'd just like to say thanks for doing my order so quickly and getting it posted so efficiently. I received it yesterday. Judith Clarke"
"Hi, Just a quick note to say thanks very much for your speedy delivery service – we were astounded to receive the goods so swiftly, having only ordered them yesterday! Regards Rachel Grove, University of Teesside"
"Hello, I am writing to say I am very pleased by the prompt service on my order. I say this only having received the first part of my order (Pink Car Kit), but have also received confirmation of the despatch of the other item. Therefore, going by this quick turnaround, I expect my 50th Birthday card will arrive tomorrow - it is a personalised item, so I will not be disappointed if it is a bit later than that. I am an avid internet shopper and would like to add that the ordering process was very quick and easy with no hitches or hold-ups in any way. I will certainly pass your details on to my friends and will use your service again. Thanks and Regards." Karin M, Aberdeen.
"Thanks for your prompt service in the handling of my Mum's birthday gift. She received it this morning and was completely overjoyed with it, the rest of the family thought it was a superb gift so again thank you for your execllent service. Kind regards Mr K.Griffiths", Warwickshire
"Thankyou very much your service has been great and really efficient. Sorry to cause you trouble with the issue but it probably wouldnt have gone down to well on christmas day. Thanks again, Have a nice christmas, Mark" Mark D, Sheffield
"I have received such a personal and professional service from you, that I will definitely be using you again". Marie B, Birmingham
"Good morning... having ordered yesterday morning i recieved my goods this morning... what great service !!!!! easy to use web site and the fact that you dont have to register is a lovely option !!!! will def be using your web site again !!! thanks lesley x" Lesley W, Peterborough
"The order arrived this morning! What can I say? The packaging was perfect, even though the value of the goods was not so high. The speed of delivery was amazing, two days from the order in London to the other side of the Czech republic - unbelievable! The small red packet, the laisee, is a very nice touch, very thoughtful. I actually have quite a lot of very old Chinese money hanging around my home for luck, so I intend to put one of the coins into this envelope and give it to my wife, as she travells quite a lot and I am sure this will bring her good fortune. Your company has now gone to the top of my list for purchasing anything I need as a special gift, and I will be visiting your website many times from now on. Congratulations and my big thanks to all at the MyRedPacket team. The goods were exactly as ordered and very nicely presented! My very best regards" Graham, Czech Republic
"To All at My Red Packet, What a wonderful site and amazing postal service. I use Firebox a lot but will definately be looking on this site from now on.
The last minute Birthday gift I ordered arrived the next day which was perfect timing. A first for my presents. So thank you again and no doubt will be buying more from you very soon. Regards, Mel Hogarth" M Hogarth, Spain
"Great product! A really fun way of celebrating a special occasion. Very efficient service. Thank you." J.Scott, Hertfordshire.
"I wanted to say thanks for all your help in arranging for me to receive the book and giving such a personal service. I'll definately recommend your company to friends and family." E.Briggs, Leeds
"I have used 'my red packet' a lot since I discovered this your site this year and your personal touch has re-affirmed the great service that you provide. I would be gratefull if you could pass this on to the management as I will be recommending you to my family, friends and colleagues." J.Smith, Perthshire
"Fantastic, superb service, I'm very impressed. Many thanks, I'll be back for more in the future. Kind regards, Frank" F, Langworthy, Bolton
"Thank you very much. I'm very pleased with the service that I have recieved and am sure that my dad will love his gift. I will definatly be using red packet again!" C.Owen, Middlesex
"Just want to thank you for the quick delivery of the items, saved my bacon as i have been so consumed with the football (my team is at wembley for the first time ever this weekend) that i nearly forgot my Mum's birthday, and your site allowed me to get some unique and silly presents that'll make her smile very quickly. Thanks for a very quick turn around, and friendly telephone call when i realised i hadn't put next day delivery on my order." D.Shackleton, Hull
"Oh wow – thank you soooooo much – that's really very kind of you to do that and also to let me know! Brilliant service – thanks again." L.Drew, London
"No worries glad you noticed. We are just very impressed with your company and will probably use again. Fantastic ideas for the hard to buy." D.King, Wiltshire
"Thank you for your email and the refund. I look forward to using your site again. Good customer service is hard to come by these days and you and your team have excelled!!! thank you again." C.MacDonald, Lincs
"Yes it did thanks. It's great. Just trying to work out how to delete voice messages on there, might have to let my boyfriend work that out for me and im not too good with things like that. I'm really impressed with the service at Red Packet and will definitely purchase items from you again and will be recommending you to my friends. Kindest Regards". L. Fitz-Henry, Bath
"I have just received the eggling and would like to thank you for a wonderful service. It is a delightful item and will be added to my challenge of finding 80 gifts for my MIL's up and coming 80th birthday beginning with E." S.Swift, Norfolk
"Your customer service has been exceptional, i really appreciate it". S. Ridgers, Essex
"Your service was second to none. Beautifully wrapped. Showing great initiative in using the greeting from my failed order, as I omitted to put a message on my new one. Fantastic!" S Clarkson, Northants
"I have nothing but praise! Not only was my order delivered quickly and beautifully gift wrapped....but it was exactly what I had asked for..which is not always the case in my online shopping experience. This is quite a unique place to look for unusual gift ideas and cool gifts. If you receive the level of service that i did, then i am sure you will not be disappointed!" J Tyler, Greater London
"I'd just like to thank you for the fantastic Canvas. It was a present for my parents and they loved it.....it was a perfect Pearl anniversary present. It brought a tear to their eyes. Thank you for the brilliant service, i will definately use you again and will recommend your company on to others. Thanks again ". L McCarthy, Lancashire
"A big thank you for an absolute brilliant service! Fast, efficient and very professional. Super 'touch' with the "Red Packet"! Already recommended you to a number of people! Thanks again" M, Christensen, London
"In my opinion the standard of service was exceptionally high. All my emails were replied to extremly quickly, and if you didnt get an answer from me you
rang me which was excellent. Considering i only ordered the personalised newspaper gift on Wednesday, i had it in my posseesion on friday morning was also extremly efficient. With regards to the product. Its absolutly fabulous. I had got sick of flowers, perfumes, spa treatments etc..I just wanted something different. The fact that everything in the article is soo personal to us again was a lovely touch. It is also presented in a really high standard. I think from reading this you will see that i am extremly satisfied with my purchase and i have already showed it to all the guys in work who also think its fab". S. Beattie, Belfast
"Beautifully wrapped, thank you, and the red envelope has gone in my purse!" J. Atchison, Leicester
"Excellent personalised customer service from the point of order right through to after the goods ordered are delivered. It has been a pleasure dealing with My Red Packet and I would sincerely recommend them to others" G, Chapman, Milton Keynes
"Although i didn't even purchase anything from your site, i felt compelled to write to you to thank you. One morning, i get a phone call from you to ask if i had just purchased over £200 worth of goods from your site. To my horror, MyRedPacket had suspicion that the purchase was as a result of a someone who had my personal and card details and used it. They made the decision to immediately void the transaction and not only that, went out of their way to find out my correct contact number so that they could inform me of it and have my card cancelled. Now, how many companies would do this? I am so grateful for your personal care and diligence. I will certainly have full trust in using this company to buy my gifts from them!" Anonymous, Oldham.
"Good morning. Just wanted to say how pleased i was with your prompt delivery service, i will certainly use your company again! Seasons Greetings." J. Burgess, UK.
"Just wanted to say how impressed I was by your delivery service, the quickest of all my Christmas shopping! I placed the order at 3pm on Friday and it was with me by 8am the next morning. I will definately use you again!" N.Walker, Wiltshire
"Congrats on a making online shopping a great experience. Very quick delivery and very friendly people to deal with. I will definitely be returning to buy and highly recommend myredpacket." T.Doyle, Wexford.
"I happened upon MyRedPacket by accident while trying to do some Christmas shopping on line. I placed an order, which I received in a couple of days, well packaged and not damaged and just as described. A week later I wanted a couple of other items, however during the order, the person I was ordering the gifts for came into the room, before I had entered my payment details. So the order was not processed, but the following day I received an email asking if I needed some help. I contacted them by phone, and causing some laughter, the member of staff dealing with my order, rang back as promised within 10 mins. A better service I could not ask for, especially at christmas." Paul, Southport (UK).
"Thankyou for letting me know the returned item has been refunded, I would definitely shop with your company again as the customer service I have received has been excellent." J.Robinson, Tyne & Wear.
"I must say you guys give excellent customer service." C.Bannerman, York.
"Lovely item! Now i can keep my most precious photos with me at all times. I'd congratulate myredpacket for an excellent service and super fast delivery". S Smith, London.
"I was really surprised with how good this MP4 player is for the price. All in all very pleased with this gadget, very small and portable, good sound and functions. Excellent service from myredpacket- thanks!" L Harley, Surrey.
"I just wanted to say, what first class service! I bought this on Thursday and received it on Friday. Love the product- amazing candle, it really does change colours and smells gorgeous! Really soothing. Looks great in our living room. I even received a Red Packet which i'll be keeping in my purse... what a lovely touch. Thanks to everyone at MyRedPacket!" M Walters, London.
"Excellent, love it. Most multi-functional digital frames of this quality are in excess of £120, so to be able to buy such a good one for less than £100 is amazing value! The frame itself looks great and robust, and although it is made of clear acrylic, to be honest it looks more like glass. The only minor downside it that it would doesn't have in built memory, but then can't complain with the price. First class service from myredpacket." S Derby, Scotland.
"I was very happy with the canvas, as was the recipient! Thanks very much, my husband was thrilled with it as our 1st anniversary present!" R Bailey, Bucks.
"My nieces and nephews bought me this for our 25th wedding anniversary, and i love it so much. All those pictures of me and my husband when we first got married, made me cry!" L Banham, London.
"What a wonderful gift. So personal to have a tree named after you. Super fast delivery from myredpacket also, thank you". L Sandler, Birmingham.
"I bought this for my mum for her birthday. She was so pleased! Well done to myredpacket for making her smile. Really fast delivery too". G Smith, Colchester.
"I bought this gift for my wine loving dad, and he is so thrilled with it. It's a great idea as a gift, would recommend it highly. I'm also very impressed with the excellent customer service from MyRedPacket". D Jones, Leeds.
"Great item, comfortable to type. I will be recommending your site to my mates, as the service i received was second to none!" M Hollingdale, Kent.
"Super little toy! I'm not a novice in flying toys so i found it easy to fly and even better that i don't have to leave my living room! Super fast delivery from myredpacket- well done, you're doing a good job". S Little, Warwick.
Return to Home Page
